Digital Assistant

Digital Assistant at Bob Books Notting Hill

We are looking for a creative individual to join our head office team in Notting Hill as a Digital Assistant, someone who thrives in a fast-growing, inventive team to create beautiful content for our brand’s online community. This is an exciting role, requiring a mix of creative talent with the photography ability, marketing and administrative aspects of work to contribute to other areas of the growing business.

The ideal candidate will be a real self-starter who can take ownership of tasks efficiently with a high degree of attention to detail. You should be able to juggle various different tasks at the same time and prioritise as needed. You should have an interest in photography & design and be very social media savvy.

Your days can get busy, but it is an informal and friendly atmosphere with our very own office dog.

The responsibilities include:

DESIGN, MARKETING & DEVELOPMENT

·   Put together creative artwork for ads, website, email newsletters, leaflets, and social media

·   Manage Bob Books social media channels, including our blog, with a view to grow engagement

·   Assist in creating and editing email newsletters

·   Update website content and work with web developers on trouble shooting issues

·   Maintain up to date Help and FAQ on website and software, including creating help videos

·   Helping with new development projects including testing of all new software and app releases

·   Implement other projects as allocated

·   Attend and oversee the day to day running of events and trade shows, as well as visiting universities to speak to students.

 

CUSTOMER CARE AND ADMIN

·   Provide a single point of contact for all Head Office email and telephone enquiries, including the resolution of any customer queries, complaints ensuring that the escalation process is adhered to

·   Ensure that the customer care team are following Bob Books guidelines & provide support and advice where needed

·   Maintaining all variety of reports daily/weekly with accurate information and other administrative tasks

·   Work closely with the MD and Digital Manager on customer and office related matters and reporting current issues

·   Manage all customer competitions

·   Manage all sample stock and sourcing new ones

 

DESIRED SKILLS AND EXPERIENCE

·   Graphic design experience and/or training

·   Proficient in the Adobe Suite (Illustrator, Photoshop and InDesign) – REQUIRED

·   Excellent social media skills

·   Good working knowledge of Microsoft Office, especially Excel

·   2+ years’ experience at a technology/web-related business is a plus

·   Experience using a website CMS

·   Strong analytical and problem-solving skills

·   Excellent project management skills, attention to detail and ability to meet deadlines

·   Confident written and verbal communicator

·   Ability to work in a fast-paced environment, adaptable and responsive to rapid change

·   Understanding or passion for photography is a plus

 

BENEFITS

  • Notting Hill office location
  • Superb birthday lunch
  • Office food treats
  • Friendly and fantastic team
  • Salary 19-21k depending on experience

Please submit CV and cover letter by Wednesday 3rd July at info@bobbooks.co.uk.

Starting date would be the week of the 15th July.