Help and Information

Read through our FAQs and watch our how-to-videos to get started with Bob Books

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How do I earn rewards points?

You will earn rewards points with every pound you spend with Bob Books. For each £1 you spend, you will receive 4 points* Each point is worth 1 pence. You can then redeem these points for money off vouchers against a future purchase** For example, i... Read more


How do I refer a friend?

If you're happy with the service you have received from Bob Books, and wish to share the news with a friend who might be interested in our products, you can do this within your account. Under the 'Rewards' section of your account, you can send a refe... Read more


How do I claim my rewards vouchers?

To redeem rewards points for money off vouchers, select the amount of points you would like to use in the 'rewards' section of your account.Your voucher will then be sent to you via email. The code must be entered during checkout to receive the disco... Read more


How long will my rewards voucher be valid for?

The Rewards Voucher is valid for 3 months after the voucher is requested. Any unused vouchers will be forfeited. The Rewards Voucher cannot be combined with any other voucher or offer. See full Terms & Conditions here Read more


Can I use my rewards vouchers on logo-free books?

Reward points are now valid on logo-free photobooks. Please note, Bob Rewards cannot be redeemed on purchases of gift vouchers, Bob Bookshop orders, or paper swatches.

Click here for details on how to redeem reward vouchers. Read more


Do my rewards points expire?

Bob Rewards points do not expire, however any accounts that have been inactive for 3 years, or closed, will forfeit their points. Please see the Bob Rewards Program Terms and Conditions for full details. Read more


How do I check my rewards points?

To check how many points you have, simply visit the 'rewards' section of your account. Read more


How do I sign up for the rewards scheme?

You are automatically entered into the rewards scheme when you create a Bob Books account and make a purchase. The cost of your purchase is then calculated into points which can be redeemed for money off vouchers. You can keep track of your rewards p... Read more