Help and Information

Read through our FAQs and watch our how-to-videos to get started with Bob Books

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How do I get started with the Bob Books My ABC Book app?

The ABC personalised alphabet book is available for download on iPhone and iPad from iTunes. Once you have downloaded the app and launch it in your device, click the 'Create Book' icon on the homepage. You will be able to select the book format you w... Read more


How do I track my ABC Book order?

If you've completed your order and received an order confirmation email, you can track the progress of your order online. Click here to track your ABC Photo book order. Read more


How do I use my voucher code in the My ABC Book app?

Once you've complete your ABC book, click the "Order Now" button, you will have to sign in and confirm your billing information. You will then be taken to the Shipping address page and this is where you can enter your voucher code. Read more


How can I re-order my ABC Book?

If you want more copies of your ABC Book, you can re-order it directly form the App.

Just open the App, select your photobook and click 'Order now' when it has loaded. Read more


How do I add photos to My ABC Book?

To add photos to your ABC Book, you need to make sure the image is saved on your device. Images saved in shared or online folders will not be imported by the App.

To add a photo, tap on the photo frame and then choose whether you want to take a ne... Read more


How do I add and edit text in the My ABC Book app?

You can add text to your personalised alphabet ABC photo book.

Tap on the spread you want to add your text to, the text field will appear at the top, you can add your text here. Read more


How to I change the paper type in the ABC App?

To change your the paper type of your ABC book, go to the ABC App home page and click on the settings icon under your photobook. Read more


I am getting a warning symbol in the ABC App, what does this mean?

If you see a red warning triangle on your image, this means the image resolution is low and the photo may print out fuzzy or pixelated. You will need to replace he image or place it smaller in the photo frame. Read more


How do I send a Debug report in the ABC app?

If you are experiencing problems with your app and have been asked to send us a 'debug' report, this can be easily done through the app. Read more


When will I receive my ABC Book order?

The My ABC Book is available in 3 formats, the format you choose will determine the turn around time of your photobook.

Classic Paperback - turn around time is 7-10 working days from date of order.

Classic Hardback - turn around time is 7-10 wo... Read more