Why do I get a server error message when ordering my photo book?

If you receive the following error message when trying to order your photo book, please follow these steps and then re-try placing your order.

Loading balance server not available [5000]

Please check that your firewall and anti-virus settings are allowing the software to connect to the internet. Please also check that the proxy settings within the software are set to 'Use system proxy'. This setting can be found by clicking on 'Options' on the toolbar, and then 'Network'.  If you are ordering from a workplace computer or network, please check with your IT department, as their settings may be preventing the software making a successful connection. If you still receive the error after following these steps, please contact our customer care team on 0203 011 1644 or askbob@bobbooks.co.uk