Why does my order progress bar appear to be frozen at 99%?

Some computer screens are set at a larger aspect ratio and resolution to others, and so you may not be able to see the whole of the order page within the screen view, and your order may appear frozen at 99%.

Once you enter your payment details, please scroll down on the small payment screen itself and then click on the continue button. This will then enable you to click on the complete button at the bottom and finish placing your order.


If you still experience problems, please contact our customer care team on 0203 011 1644 or askbob@bobbooks.co.uk

Didn't find what you need?

Email icon

We respond to all emails within 24-48 business hours.

Get in Touch
Chat icon

Chat with our support team by clicking on the “Chat Now” button in the bottom right of our page.

Telephone icon

Customer care:
0203 0111 644

Clock icon

Monday-Friday 9-5
After hours team: 5pm-11.59pm