Why is my video not playing when I scan the QR code in Bob Designer?
When inserting video into your photo book, a QR code is automatically generated for each video. When you then place your order, the video is uploaded onto our servers and a unique QR code is generated and becomes active. If you scan the QR code in the software before you have ordered your book, the video will not play as it has not yet been uploaded onto our servers.
Videos you have used in your orders can be found in the re-order tool in your profile.
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